Customer Service Policy

Service Commitment

We are committed to providing every customer with professional, efficient and friendly one-stop customer service. Focusing on the user experience of clean natural home and personal care products, we solve all pre-sales consultation, in-sales order and after-sales problem for you.

Service Scope

Our customer service team supports product ingredient consultation, usage guidance, order inquiry, logistics tracking, discount activity explanation, return and after-sales processing, product quality problem solving and other full-link services.

Service Response Time

We provide daily online customer service support. Generally, we will reply to your message within 24 hours on working days. For complex order and after-sales problems, we will follow up and feedback the processing progress for you in time.

User Rights Protection

We adhere to the user-first service principle. For any product and service problems caused by our side, we will actively bear the responsibility and provide reasonable solutions including re-delivery, discount compensation and refund processing.

Feedback & Suggestions

We welcome all customers’ valuable feedback and suggestions on products and services. Your opinions help us continuously optimize product quality and shopping experience, and create safer and better natural care products for every family.